I ordered a pair of half ct. diamond and white gold earrings for my spouse’s Christmas and anniversary current on 12/6/2020. The monitoring confirmed that the parcel had lastly arrived 12/16. Once I went out to our neighborhood publish workplace lockers, our courier was there and advised me that she had stamped a parcel that appeared empty and had been tampered with as ‘delivered with out contents.’

First off, why within the heck would Macy’s ship a pair of $1300.00 real, diamond earrings by way of UPS/USPS low cost mail??? I instantly referred to as Macy’s customer support to report what occurred. I additionally took footage of the field and documented every little thing. The primary C.S. agent (Connie…lol) was laborious to know by means of her quick speaking with heavy Indian dialect, however nonetheless was good and apologized to me whereas stating that they’d ship out a brand new order by way of expedited delivery inside 24 hours in order that my spouse’s current could be right here earlier than Christmas and that I’d obtain an e-mail confirming this with monitoring info. She additionally said that it had been permitted by way of her supervisor and that I did not have to do something additional so far as submitting any declare types or ship footage or something.

I waited 24 hours and nothing. So I referred to as once more and was on maintain for one more excruciating period of time till I lastly was related with C.S. agent #2 (Rose.) Rose was virtually not possible to know and spoke even quicker than Connie. Once I requested if I might be transferred to somebody who spoke higher English, I used to be given the run-around and disregarded. Not as soon as however a minimum of 5 instances. I requested to talk to her supervisor and she or he stated she didn’t have a supervisor. I lastly acquired my message throughout to her and she or he mainly stated that Connie didn’t course of the declare appropriately and that she would do it once more for me, and {that a} new merchandise could be shipped out inside 24 hours, e-mail..and so forth…. similar crap. Then after I requested to be transferred to the survey she hung up on me. That decision took an hour and 20 minutes.

Waited till Saturday the 19th of December and referred to as C.S. but once more after one other 45 minute wait. Lastly was related with Michael. Although he spoke good English, he was very quick and barely impolite. I began to elucidate the entire dilemma and he minimize me off saying “I see every little thing I have to see proper right here in my notes.” He then went on the clarify that the opposite C.S. brokers didn’t know what they have been doing after they stated the merchandise was being shipped out as a result of it was below investigation. I thanked him for lastly getting a straight reply and a few reality after hours of disinformation. He said that the investigation would take 24-48 hours. After that I’d obtain an e-mail together with monitoring info. He additionally stated that sure, the cargo could be expedited 2-day delivery with a greater technique of cargo.

He defined in reference to what the opposite brokers advised me, that that isn’t how Macy’s conducts enterprise and that their warehouse would conduct the investigation and for me to not name again and take up anymore of their time. Actually??? WTH??? For sure I waited till Dec, 22, 2020 and NOTHING! Remember that the primary name was on Dec, 06, 2020. So if an investigation was certainly happening, and it took 24-48 hours as I used to be advised… then WHAT IN THE HELL WAS TAKING SO LONG???

I referred to as once more 12/22/2020 and acquired C.S. agent NIKKI. Absolutely the worst English on the planet! A so-called ritzy retailer like Macy’s can certainly afford to rent youngsters in the USA with a minimum of a fifth grade schooling to deal with their customer support calls? These non-english talking individuals over seas are undoubtedly not reducing it. Nikki gave me the identical run-around as the primary particular person Connie. No supervisor, Nobody there who speaks higher English, and so forth… Nonetheless managed to get the identical line of crap out of her that my order would ship out inside 24 hours. I advised her that it was below so-called investigation and that she wanted to test that standing as nicely. She stated every little thing had already been permitted and that ONCE AGAIN.. I’d obtain and e-mail inside 24 hours to substantiate all of this together with expedited monitoring info. I double checked once more to ensure they’d my right e-mail and cellphone quantity, and so they did.

Right here we’re 27 hours later and ABSOLUTELY NOTHING! I am satisfied {that a} barrel of monkey’s might run Macy’s customer support higher than these individuals! They’ve managed to damage my spouse’s Christmas and Anniversary current just by not being able to dealing with an actual life scenario that is not on the teleprompt in entrance of them to learn. I additionally consider that each one of this might have been averted if Macy’s merely despatched the merchandise with a famous courier like FedEX or UPS insured to the door. Somebody ought to must signal for costly jewellery within the least. I’ve had some dissatisfaction with retailers in my lifetime, however at age 52 THIS TAKES THE CAKE!!! Let this be a warning to anybody contemplating Macy’s on-line ordering system. Simply do not do it. If you must have it, then go to the shop. Higher but, go to a DIFFERENT retailer. One that isn’t referred to as Macy’s!